Return & Refund Policy

Return at Watsons Vietnam

Return Requirements

We always strive to deliver products in good condition and as ordered. Returns & refunds will be considered in cases such as:

• Defective product, wrong model, wrong size, wrong color, or missing items compared to the order.
• Expired product.

Please contact our Customer Service via Hotline 1900 989 877 before sending items back. Return request deadline: 14 days from the date of receipt.

Return Process

1. Scan the QR code or visit Watsons Vietnam’s return instruction page.
2. Call Customer Service to confirm the return conditions.
3. Pack the product intact (labels, tags, packaging, gifts if applicable).
4. Send the product to Watsons Vietnam warehouse at the following address:

YCH Protrade - Hung Vuong Warehouse

68A Nguyen Van Tiet Street, Dong Tu Quarter, Lai Thieu Ward, Ho Chi Minh City, Vietnam

Return Conditions

• Products must be intact with original labels, unused, and in original packaging.
• Orders with gifts: gifts must also be returned unused and with original labels.
• Not applicable for opened/used products, underwear, or razors.
• For Click & Collect: if an internal defect is found after pickup, contact Customer Service within 14 days & present receipt.

Refund Methods

Refunds will be made using the original payment method. For COD, a bank account is required.

Notes:

• Refund time may vary depending on the bank.
• Refund amount = product value at the time of purchase.
• Shipping fees are non-refundable.
• No refund for values from vouchers, eVouchers, or reward points used.

Non-Refundable Cases

• Products that have been opened or used.
• Orders paid fully with membership points or eVouchers.
• For returns by post, refunds are only issued after the warehouse confirms receipt, not at the store.
• Watsons is not responsible for any losses or costs if returned items do not meet the required conditions.

Contact Information

For further assistance:
Hotline: 1900 989 877
Website: www.watsons.vn

How to Return / Refund on Shopee

If you purchased Watsons Vietnam products on Shopee, please follow these steps:

1. Go to the "Me" tab on the Shopee app.
2. Select "My Purchases" to view your orders.
3. Choose the order you want to return.
4. Tap "Request Return / Refund".
5. Select the product(s) and reason for return.
6. Upload photos/videos as evidence if required.
7. Fill in the necessary details (note, email, return method) and submit the request.

Shopee will review your request within 2 days and notify the result. If approved, send the product back as instructed (via drop-off point or pickup service).

Notes:

• Record a video when packing as evidence if needed.
• Keep track of app notifications & email to avoid missing updates.

How to Return / Refund on Lazada

If you purchased Watsons Vietnam products on Lazada, please follow these steps:

1. Log in to your Lazada account on the app or website.
2. Go to Account → My Orders → View All Orders.
3. Select the order you wish to return.
4. Tap Return / Refund or Manage Order.
5. Select the product(s) & reason for return.
6. Fill in refund details or exchange option (if available).
7. Choose return shipping method (drop-off point or pickup service).
8. Tap Submit Request, then pack securely, label, and send back as instructed.

Notes:

• Applicable only for delivered orders still within the return period (7 – 30 days depending on product).
• Lazada usually covers the return shipping cost.