For your convenient online shopping with Watsons, we offer the following payment methods:
1. Cash on Delivery
2. Payment in advance by the following methods:
- Local ATM card (Your card need
- Credit card / Debit card / VISA / MASTER / JCB / AMEX
- eWallet: Momo
2. ORDER CANCELATION
As your order will be processed immediately once you have confirmed payment. For more assistance on cancellation, please contact us via:
- Hotline: 1900 989877 (9:00 - 21:00)
- Email: firstname.lastname@example.org
- Website: https://www.watsons.vn/contactUs
3. DELIVERY TIME AND SHPPING FEE
We always try to deliver your order as soon as possible with following delivery types:
1. Home Delivery
- Free shipping for order from 249.000 VND
- Order under 249.000 VND will have shipping fee:
▪ Within Ho Chi Minh City: 19.000 VND.
+ Order placed before 14:00, Saturday and after 14:00, Sunday: Expected delivery time in 24hrs since order created successfully.
+ Order placed from 14:00, Saturday to 14:00 Sunday: Expected delivery time in the next business day.
▪ Other cities / provinces in Vietnam: 49.000 VND. Expected delivery time 3-7 business days.
2. Click & Collect:
- Free shipping with expected delivery from 3-5 business days.
4. RETURN & REFUND
We always try to make sure that items delivered to you are of a good condition and correct. However, the following types of items can be put up for return and refund request:
- Wrong type of product, wrong dimension or color, missing items vs initial order
- Expired items
- Defective item during delivery
The customer may return the order within 14 days from the date receiving the order following attached Return form in the order:
- Return order needs to have all items in initial order, including gifts, coupons, and vouchers attached (if any).
- All items item must remains unopened, unused, no defective and dirt on packaging.
- After the order is returned successfully and checked following above condition, the refund is sent to customer within 30 business days.
Please contact Customer Service at 1900 989877 (9:00-21:00) or Email: email@example.com for further information.